TICKETS NOW ON SALE

Get Tickets

Privacy Policy &
GDPR Compliance

Last Updated: 21st November 2024

At Big Beat Playground, your privacy is a top priority. Whether subscribing to our newsletter or booking tickets, we are committed to protecting your personal information and complying with GDPR requirements. This policy explains how and why we collect, use, and protect your data while respecting your rights.

Why We Collect Your Information

We collect your personal information to provide you with the best possible experience and fulfil your requested services. Here’s why:

1. Communication and Updates

  • Newsletter Subscribers: We collect your email address to send newsletters packed with updates, event news, exclusive promotions, and invitations.
  • Event Announcements: For ticket holders, we use your contact details to share important event information, such as schedules, location details, or unexpected changes.

2. Ticket Processing and Event Management

  • To securely process ticket purchases, ensure you receive confirmation and access to your tickets.
  • To provide you with customer support, including assistance with ticketing queries or changes.

3. Enhancing Your Festival Experience

  • To ensure your time at the festival is seamless, we may collect details necessary for access control, family-friendly accommodations, or any specific requirements you may have shared with us.

4. Legal and Operational Requirements

  • To comply with legal, regulatory, or contractual obligations, such as processing payments securely or maintaining records for tax and audit purposes.

What Information We Collect

  • Newsletter Subscriptions: We collect your email address when you sign up.
  • Ticket Bookings: Name, email, payment details, and other relevant information needed to process your booking or customise your festival experience.

How We Use Your Data

  • Newsletter Communication: To send you updates, promotions, and invitations.
  • Ticket Services: To manage your bookings and ensure smooth entry to events.
  • Customer Support: To resolve any queries or provide information.

We will never sell, rent, or share your data with third parties unless essential to deliver our services (e.g., payment processors or ticketing systems).

Protecting Your Data

Your data is stored securely, and we implement stringent measures to protect it. While we take all reasonable precautions, no online platform can guarantee complete security, so we advise you to safeguard your personal information.

Your Rights Under GDPR

You have the right to:

  • Access: Request details of the personal data we hold.
  • Correction: Update any inaccuracies.
  • Deletion: Request that we delete your data.
  • Unsubscribe: Opt out of newsletters via the “unsubscribe” link in our emails or by contacting us directly.

We take all requests seriously and will address them promptly.

Data Retention

  • Newsletter Subscribers: Your data is retained while you are subscribed. If you unsubscribe, we delete your information.
  • Ticket Bookings: Data is retained only as long as needed to fulfil our services and meet legal obligations.

Updates to This Policy

This policy may be updated to reflect practice changes or legal requirements. Check back here regularly for updates.

Contact Us

For questions about your privacy or how we handle your data, contact us:

Email: [email protected]

Thank you for trusting Big Beat Playground. We’re dedicated to protecting your privacy while providing an unforgettable experience.

Enjoy the Beat!